Refund policy

Returns & Refunds Policy

Hand‑Crafted Products

Each BeeLife Box is individually hand‑crafted by Jamie, meaning natural variations in wood, grain, and finish are part of the product’s character. These variations are not considered faults.

However, we want you to be completely happy with your purchase. If something isn’t right, we’re here to help.

Returns

If you would like to return your BeeLife Box, please contact us within 14 days of receiving your order. Items must be:

• unused

• in their original condition

• returned in their original packaging

Once we approve your return request, we will provide instructions on how to send your item back to us.

Please note: return postage costs are the responsibility of the customer unless the item is faulty or damaged on arrival.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method. Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

• your order number

• a description of the issue

• clear photos of the damage

We will arrange a replacement or refund as quickly as possible.

Exchanges

Because each BeeLife Box is handcrafted, we do not offer direct exchanges. If you need a different item, please return your original order (following the steps above) and place a new order.

Non‑Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• used items

• items damaged through misuse

• custom or personalised orders (if applicable)

Questions or Support

If you have any questions about returns, refunds, or your order, please get in touch. We’re always happy to help and want you to feel confident shopping with us.